Customer Support

TEKA Systems delivers cost-effective and customer-responsive support services for SAP portfolio of solutions for small to medium sized and large enterprises. The offerings ensure optimal performance of your SAP software.

 

Authorized to resell and support all SAP solutions, TEKA Systems’ high level of expertise combined with advanced call centre technologies enables us to deliver unparalleled SAP service and support. Our customer service teams are available on-site or remotely to help customers get 100% value from SAP solutions.

 

TEKA Systems support addresses a range of customer requirements as:

 

• 1st & 2nd Level Support

• Continuous Maintenance

• Ongoing Improvement

• Business Change Management

 

 

Services Include:

 

• Post-implementation Application Support

• Application Optimization

• Ongoing Improvement of SAP Solutions

• Monday – Friday: 8:00am – 6:00pm CET

• On-call Support

• 24x7 Live Basis Support

• Daily, Weekly & Monthly Updates; Reporting

• TEKA Systems Customer Portal so as to

 

As a SAP Partner Center of Expertise (PCoE), Enterprise support is delivered through TEKA Systems’ Partner Center of Expertise. As an SAP PCoE, TEKA Systems provides industry-leading SAP-compliant services and support delivery processes for SAP Business All-in-One solutions. We offer Service Level Agreements that you can rely on, with fast response times, available on-site or remotely. Our SAP support expertise enables:

 

• Deployment of industry-leading standards to streamline implementations and ongoing maintenance

• Comprehensive system integration throughout the solution life cycle

• Achievement of a near-zero downtime to increase business continuity

• Reduced downtime through a built-in provision of standardized diagnostic tools, integration testing, and business process monitoring

• Competitive Service Level Agreements that decrease time to resolution

 

Customer Support Portal Available

 

Here, you have direct, real-time access to TEKA Systems’ customer service representatives who can deliver the support you require to manage and maintain your SAP solution for optimal performance.

 

Please visit our customer support page http://www.tekasupport.eu/requests

 

If you do not have a username and password, please contact us.

 

Pricing

Packages are designed to meet the budget considerations of small- to medium-sized and large enterprises with:

 

• Annual Agreements 

• Retainer Agreements

• Pay-as-You-Go Agreements