Technical Support

Whether you need complete outsourcing for your SAP environment, access to a certified SAP Basis consultant for fast issue resolution, or short-term coverage for staff on vacation, we can help.

We provide Basis Services tailored to your requirements. Our outsourcing Basis services provide the proactive monitoring, system maintenance, customized reporting and 24X7 support needed to ensure your SAP environment is stable, secure and performing optimally.

Our Offered Basis Services include:

 

• 24x7 support for production environments

• SAP System Monitoring on a Daily or Weekly Basis

• Early Watch Report Review On Weekly Basis

• New SAP Patch Release Notification

• Database Backup and Capacity Monitoring

• Daily or weekly proactive system monitoring covering system health, database backup, storage capacity, background jobs, and performance

• Basis issues Troubleshooting

• Import transport requests based on customer’s change management policy, ensures configuration and development objects are transported properly

• Perform copy client and export/import as required to refresh client in non-production system with latest data from the production system

• Application of OSS notes, kernel updates, and database patches, and support package stack to SAP systems using structured methodology